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Privacy Policy

Building cutting-edge cryptocurrency technology means we take your privacy very seriously.

Policy Details

This Privacy Policy covers VIO Digital Limited's ("VIO") treatment of personally identifiable information ("Personal Information") and other data that VIO gathers when Users access the VIO Mobile App (the "App"), its website www.viome.io and its related services and functionalities (collectively the "Services").

Unless otherwise defined or the context otherwise requires, all capitalized terms used herein (such as "User" and "Registration Information") have the same meanings as described to them in the Terms of Use.

  1. Collection and usage of personal information
    1. VIO may receive and store any Personal Information that a User enters while accessing the App or using the Services, or which a User provides to VIO in any other way. Personal Information will include:
      Registration Information User name, profile of a User which the User links to his/her registration under the App Other personal information regarding a User's use of the Services, and browser information
    2. Personal Information provided by Users will be used by VIO for such purposes as allowing communicating with User about new features of the App, transactional and operational notifications, and communicating with User about the VIO-related benefits. VIO may also draw upon this Personal Information in order to adapt the Services to user needs, and to develop new tools on the App. VIO employs, or may employ, other companies and people ("VIO Vendors") to perform the above tasks on VIO's behalf and VIO may need to share a Users' Personal Information with them in order to do so. VIO however will not give VIO Vendors the right to use any User's Personal Information beyond what is necessary to assist VIO, and VIO will require undertakings from VIO Vendors to provide a comparable level of protection for Users' Personal Information.
    3. When a User accesses the App or uses the Services, VIO automatically receives and records information on VIO's server logs from User's browser or mobile app, including User location, IP address, cookie information, and the page requested by User. VIO also uses session data, collected through cookies and pixel tags, to better understand how the App is navigated, how many visitors arrive at specific pages, the length and frequency of stays at the App, the variety of searches of the App's database, the types of mobile phones used by visitors to the App and the internet protocol addresses from which visitors connect to the App. VIO treats all data obtained from the foregoing activities listed in this Clause 1.3 as non-Personal Information, except where VIO is required to do otherwise under applicable law. VIO may provide aggregate information to VIO's partners (banks or merchants) about how Users collectively, use the App and the Services, so that VIO's partners may be aware of frequency, numbers and activities of the Users on the App as well as understand how often people use the App and Services. However, for the avoidance of doubt VIO will not make specific identity references to any User in the provision of such aggregate information to its partners under this Clause 1.3.
    4. VIO will neither rent nor sell User's Personal Information to anyone. VIO may share User's Personal Information only as described in this Privacy Policy.
  2. Sharing of personal information
    1. The App and Services also have, or may have in future, features that may allow a User to share his/her certain information with others. User understands that that if User chooses to provide personal information using such features of the App or Services, then User's information shared may be available to the wider VIO community, which is subject to indexing by third party search engines.
    2. If VIO or substantially all of its assets are acquired, or in the unlikely event that VIO goes out of business or enters bankruptcy, User understands and agrees that his/her Personal Information may be transferred to or acquired by the relevant third party acquirer or liquidator (or person acting in a similar capacity).
    3. VIO may disclose Personal Information of any User, including where necessary with other companies and organizations outside of the User's country of residence, when VIO in good faith believes that such release is necessary to: comply with the law, including laws outside the User's country of residence; enforce or apply the Terms of Use and any other agreements to which VIO or the User is subject; protect the rights, property, or safety of VIO, our employees, other Users, or others; and investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of the terms and conditions of using the App.
    4. VIO will neither rent nor sell User's Personal Information to anyone. VIO may share User's Personal Information only as described in this Privacy Policy.
  3. Cookies
    1. The App may use cookie technology to improve user experience on the App and gather data for web site statistical reporting. Cookie technology does not capture individual email address or any Personal Information.
    2. A cookie is a small piece of information sent by a web site that is saved on a user's hard disk by the user's computer's browser. It holds information a site may need to personalize a user's experience and gathers web site statistical data, such as which pages are visited, what is downloaded, the Internet provider's domain name and country that visitors come from and the addresses of sites visited immediately before and after coming to the App website. However, none of this is associated with a User as an individual and is measured only in aggregate.
    3. To browse without cookies, a User can configure his/her browser to reject all cookies or to notify User when a cookie is set. (Each browser is different, so User should check the "Help" menu of his/her browser to learn how to change User's cookie preferences.) A User's experience of the App may be different if User sets his/her browser to block cookies.
  4. Security of personal information
    1. Each User's Personal Information is protected by a password for privacy and security. It is User's responsibility to prevent unauthorized access to User's account and Personal Information by selecting and protecting his/her User password appropriately, and limiting access to User's computer and browser by signing off after User has finished accessing his/her account.
    2. While VIO endeavors to safeguard each User's Personal Information to ensure that each User's account information is kept private, VIO cannot guarantee the security of User's account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of User information at any time and User understands, acknowledges and assumes this risk.
  5. International users
    1. Users located outside of South Africa should note that the App's database is hosted on computer servers in South Africa. Accordingly, Users' information may be processed and stored in South Africa. As a result, the South Africa government, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of Users' information through laws applicable in South Africa. User's use of the App or the submission of any Personal Information to or via the App will constitute User's consent to the transfer of his/her Personal Information outside of User's home country, including South Africa, which may provide for different data protection rules than in User's home country. 

      As User's information will be processed and stored in South Africa, VIO personnel and/or VIO Vendors located outside of South Africa who need to access and/or use Users' information in accordance with this Privacy Policy will or may access Users' information remotely from their respective countries. 
  6. User access of own personal information
    1. VIO allows each User to access the information previously submitted or recorded on the App about himself/herself for the purpose of viewing, and in certain situations, updating that information and ensuring that it is accurate and complete. User can access the above information about himself/herself on the App by visiting the User Profile page.
  7. Deletion of account/ Information by user
    1. Should a User decide to delete his/her user account from the App, User may do so by clicking on the "delete account" link on "Edit Profile Page" after logging into the App. User understands that by deleting his/her account, his/her account details including profile, will be no longer retrievable/accessible or editable by the User.  

      Even after User has removed information from his/her account or profile, copies of that information may remain viewable elsewhere, to the extent it has been shared with others, it was otherwise distributed pursuant to User's privacy settings, or it was copied or stored by other users. Accordingly, VIO makes no representation or warranty that content or actions previously posted or embedded onto the App by the User will be removed by an account deletion.
  8. Inactive account
    1. Inactive users who have not signed in with their User ID for a substantial period of time (for example, 2 years or such other period as may be determined by VIO in its discretion) may be prompted by VIO (via email reminder to the registered email account) to log in to the App. Further email reminders will be sent in the event that the User remains inactive, with intervals of approximately 30 days. VIO reserves the right to delete the User's account (without further reference or notice to the User) after 3 email reminders have been sent and User remains inactive for 30 days after the last email reminder, and the consequences of such deletion will be similar to an own deletion by User under section 8 above.
  9. Changes to privacy policy
    1. VIO may amend this Privacy Policy from time to time in its sole and absolute discretion. The terms governing use, collection and storage of Personal Information will be the terms prevailing at the time when such Personal Information is submitted or provided in any other way to VIO by the User. If VIO makes material changes in the Privacy Policy, Users registered at the time of such changes will be notified by VIO posting an announcement on our App or sending such Users an email. Users are bound by any changes to the Privacy Policy when they use the App or any of the Services after such changes have been first notified.
  10. Questions and concerns 
    1. Users who have any questions or concerns regarding this Privacy Policy may send their queries via email to contact@viome.io. VIO will make every effort to resolve your concerns. Please allow at least 5 working days for us to provide a response.